Maintaining a clean and well-organized Airbnb is essential for receiving positive reviews and ensuring guest satisfaction. Whether you’re managing your Airbnb locally or remotely, finding reliable cleaners is one of the most critical steps in keeping your property guest-ready. From vetting potential services to automating cleaning schedules, hiring a trustworthy cleaning team can save you time and ensure a smooth turnover between bookings. In this guide, we’ll dive deep into how to find the right cleaners for your Airbnb, set expectations, manage costs, and handle last-minute cleaning emergencies efficiently.
Setting Criteria for Finding Airbnb Cleaners
1. Identifying Your Cleaning Needs
1. Types of Cleaning Required
- Regular Turn-over Cleaning: This involves cleaning tasks such as dusting, vacuuming, mopping, wiping surfaces, changing linens, and sanitizing bathrooms between guest stays.
- Deep Cleaning Services: Periodic deep cleanings focus on areas not covered in the regular turn-over routine, such as cleaning windows, deep scrubbing of appliances, and sanitizing upholstery.
2. Size and Scope of Property
The size of your property, number of rooms, and amenities like laundry services and trash disposal all affect the type of cleaners and services you need. Larger properties may require more frequent or extended cleaning sessions.
3. Special Requirements
If your Airbnb property has unique features like a pool, hot tub, or extensive outdoor areas, it’s crucial to find a cleaning service capable of managing those specific needs. Additionally, some properties may require specialized cleaning, such as pet-friendly accommodations or properties that host events.
2. Researching Local Cleaning Companies
To find the right cleaning service for your Airbnb, start by researching local cleaning companies that specialize in short-term rentals. Look for the following:
- Specialization in Vacation Rentals
- Check Online Reviews and Ratings
- Word-of-Mouth Referrals:
- Licensed and Insured Companies
- Request Quotes and Compare Services
1. Specialization in Vacation Rentals
Many local companies focus specifically on short-term rental properties. These companies often have experience with the quick turn-over times required by Airbnb hosts and can provide same-day or next-day cleaning services.
2. Check Online Reviews and Ratings
Look for companies with positive reviews and ratings on platforms like Google, Yelp, or specialized services like TurnoverBnB, which connect Airbnb hosts with professional cleaners. Focus on consistency, quality, and punctuality mentioned by previous customers.
3. Word-of-Mouth Referrals
Reach out to local Airbnb host groups or online forums where hosts share their experiences with cleaning companies. These personal referrals can be invaluable in finding reliable services.
4. Licensed and Insured Companies
Ensure the cleaning company is licensed and insured to protect against any damages or accidents that may occur during cleaning. Verify this information before hiring.
5. Request Quotes and Compare Services
Contact multiple cleaning services to get a sense of their pricing and what is included in their packages. Look for companies offering flexibility in pricing based on property size and cleaning frequency.
3. Screening and Vetting Cleaning Services
When screening and vetting cleaning services for your Airbnb, it’s crucial to follow a structured process to ensure reliability and quality:
- Checking Credentials
- Request References
- Experience with Short-Term Rentals
- Background Checks and Trust
- Service Guarantees
i. Checking Credentials
Start by verifying that the cleaning service has the necessary licenses and insurance. Having liability insurance is essential, especially if anything is damaged or goes wrong during the cleaning process. You can also request their business credentials to ensure they are operating legally.
ii. Request References
Ask for references, particularly from other Airbnb hosts or property managers. A good cleaning service should have experience working with short-term rentals and should be able to provide positive testimonials or references from similar clients.
iii. Experience with Short-Term Rentals
Make sure the cleaning service is familiar with the specific needs of Airbnb hosts. This includes working on tight schedules for turnovers, handling amenities like towels and linens, following checklists, and understanding the presentation Airbnb guests expect. Specialized short-term rental cleaning services are more likely to meet these expectations.
iv. Background Checks and Trust
Since you may not always be present, ensure the cleaning service conducts background checks on their staff. This ensures safety, security, and trustworthiness. Some companies also offer guarantees, ensuring that if something goes wrong, they will either fix it or refund the cleaning cost.
v. Service Guarantees
Opt for a cleaning company that offers a service guarantee, which means they will return to re-clean or refund if the service doesn’t meet your standards. This is an extra layer of security for your investment.
Setting Expectations with Cleaners
1. Developing a Cleaning Checklist
Creating a detailed cleaning checklist is essential for maintaining consistency in your Airbnb property. This checklist should cover every aspect of the cleaning process, from bedrooms and bathrooms to kitchen areas and living spaces. Some key elements to include are:
Bedroom
Change bed linens, dust surfaces, vacuum floors, and ensure the room is clutter-free.
Kitchen
Clean countertops, empty the fridge, sanitize appliances, and check for leftover food or garbage.
Bathroom
Clean and sanitize toilets, showers, sinks, and restock essentials like toiletries.
Additionally, make sure to specify any special requirements, such as:
Restocking Supplies
Have cleaners ensure there are enough cleaning products, paper goods, or guest amenities like toiletries.
Property Damage Inspection
Ask your cleaners to inspect for any potential damage or items missing after a guest’s stay.
Reporting Maintenance Issues
Cleaners should also be responsible for identifying maintenance issues, such as leaky faucets or broken fixtures, and reporting them back to you promptly.
2. Clear Communication
To ensure smooth operations, establish clear lines of communication with your cleaning team. This can involve:
- Task Reporting: Implement a system where cleaners send updates once tasks are completed, either through photos or checklists on property management software.
- Timelines and Punctuality: Set specific expectations for how long cleanings should take and the deadlines for completing turnovers between guests.
- Emergency Plans: In case of last-minute cancellations or issues, have a backup cleaner or plan in place to avoid disruptions in service.
3. Pricing Structures
When hiring Airbnb cleaners, it’s important to understand the different pricing models typically used:
- Flat Rate: Some cleaners charge a fixed amount per cleaning session, which can be ideal for consistency in budgeting, regardless of the time spent cleaning.
- Hourly Rate: Other cleaners may charge per hour, which is useful for properties requiring more detailed or extensive cleaning tasks but can fluctuate depending on the job’s complexity.
In addition to the base cost, it’s essential to account for:
- Last-Minute Cleaning Fees: Some services charge extra for same-day or short-notice cleaning requests, so it’s good to budget for emergencies.
- Deep Cleaning or Specialized Services: Tasks like carpet shampooing or upholstery cleaning usually come with additional fees.
4. Negotiating Contracts
Negotiating a long-term contract can often lead to discounts and more favorable terms. Here’s how to approach it:
- Securing Lower Rates: By committing to regular cleanings, you might be able to lock in lower rates, especially for multiple properties or extended service agreements.
- Clarifying Service Inclusions: Ensure the contract specifies what each cleaning includes to avoid unexpected charges for things like laundry or stocking supplies.
- Avoiding Hidden Fees: Discuss any potential add-ons upfront, such as fees for holiday services or additional cleaning tasks.
5 Best Platforms to find the Airbnb cleaners
- Turno
- Handy
- TaskRabbit
- MaidThis
- Thumbtack
1. Turno
Turno is designed specifically for short-term rental hosts, allowing them to connect with experienced local cleaners. The platform includes automated scheduling, communication with cleaners, and payment processing, which makes it seamless for Airbnb hosts to manage cleanings remotely.
2. Handy
Handy is a popular platform for booking professional cleaners for various types of cleaning, including vacation rentals. Hosts can find vetted cleaners, view their reviews, and book them as needed for regular or deep cleaning services.
3. TaskRabbit
TaskRabbit is a versatile platform where you can hire people for a variety of tasks, including cleaning your Airbnb. Hosts can filter based on location, reviews, and experience level to find a local cleaner who meets their needs.
4. MaidThis
MaidThis is a cleaning service specifically tailored to Airbnb hosts. They offer automated scheduling, same-day turnover services, and specialized cleaning that aligns with short-term rental needs. It’s particularly useful for vacation rentals in larger cities.
5. Thumbtack
Thumbtack allows hosts to find and compare local cleaning services, including those that specialize in Airbnb turnovers. The platform includes reviews, ratings, and the ability to request quotes from multiple cleaners at once.
Automating the Cleaning Process for Remote Airbnb Management
Managing Airbnb properties remotely can be challenging, especially when it comes to ensuring that cleaning tasks are done promptly and consistently. However, by leveraging automation tools, you can streamline operations and ensure high-quality cleanings without needing to be physically present. Below are key steps and tools to help automate the cleaning process for remote Airbnb management.
Scheduling Software for Automatic Task Assignment
Using platforms like Breezeway, Operto, or Turno, you can automate the scheduling of cleaning services based on your Airbnb calendar. These platforms automatically assign cleaning tasks to your crew based on guest check-ins and check-outs, minimizing manual intervention. The synchronization between your Airbnb calendar and the cleaning schedule ensures that cleaners are notified of their tasks well in advance.
Automated Reminders for Cleaners
To avoid the risk of miscommunication, many platforms allow you to set up automated reminders. These reminders can be sent via email, SMS, or app notifications to cleaners, reminding them of upcoming tasks. For instance, Turno sends out cleaning reminders before a guest checks out, making sure the property is cleaned in a timely manner.
Customizable Cleaning Checklists
One of the most powerful features of these platforms is the ability to create custom cleaning checklists. Using tools like Hostaway or other PMS systems, hosts can ensure that cleaners follow a detailed, consistent process. These checklists can include specific instructions and even photos to show how each part of the property should look after cleaning. This helps ensure a consistent experience for every guest.
Automating Cleaner Communications
Platforms like Hostaway and Your Porter App can handle communication with cleaners automatically. Whether it’s sending a reminder to cleaners before a task, updating them on changes, or confirming that a cleaning task has been completed, automation ensures nothing falls through the cracks. This reduces the need for back-and-forth communication and makes the process smoother for both hosts and cleaners.
Track Progress and Monitor Cleaning Quality
Automated cleaning tools often come with features that allow cleaners to upload photos once tasks are completed. This feature ensures accountability and gives hosts real-time updates on the property’s condition. Additionally, these platforms can generate detailed reports on cleaning schedules, task completion, and any issues that may arise during the cleaning process.
Pull Reports for Insightful Analysis
With automated tools, you can easily pull task completion reports to track performance, spot trends, and address any issues that arise. These insights are invaluable for hosts looking to maintain high standards and efficiently manage multiple properties remotely.
By implementing these automated solutions, you can not only streamline the cleaning process but also ensure consistency and quality in your Airbnb management, no matter where you are located. Whether you’re managing properties locally or internationally, these tools open up new opportunities to scale your business while maintaining top-tier guest experiences.
Testing and Monitoring the Cleaning Service
Ensuring your Airbnb cleaning service consistently meets your standards is essential for maintaining guest satisfaction and property upkeep. Here’s how to test and monitor the cleaning service effectively:
- Conduct Initial Test Cleanings
Before hiring a cleaning service long-term, schedule an initial test cleaning. Use this opportunity to assess their punctuality, attention to detail, and overall professionalism. Observe how well they follow your specific checklist and instructions. - Random Spot-Checks If you’re local, perform unannounced spot-checks after the cleaners have completed their tasks. This gives you a realistic view of their regular performance. If you’re managing remotely, consider using a property management service that offers check-in and check-out inspections.
- Guest Feedback Monitoring Keep track of guest reviews specifically related to cleanliness. Many guests will mention the cleanliness of the property in their feedback. Use this data to identify any consistent issues and communicate them to your cleaning team.
- Review Reports and Photos Request that your cleaning team provides a report or photos of their completed work after each job. Property management software, such as TurnoverBnB, can help automate this process, allowing cleaners to upload pictures of cleaned spaces.
- Set Clear KPIs Establish key performance indicators (KPIs) for your cleaning team. This can include criteria like punctuality, thoroughness, and adherence to checklists. Review their performance regularly to ensure they meet your standards.
Handling Last-Minute and Emergency Cleaning
Managing an Airbnb property requires flexibility, especially when it comes to last-minute and emergency cleaning. Whether it’s an unexpected guest arrival or a sudden mess, having a plan in place can save you time and stress. Here’s how to effectively handle these situations:
- Build a Reliable Cleaning Network
Establish relationships with multiple cleaning services or freelancers who can respond quickly to urgent requests. Having backup options ensures that you won’t be left scrambling when an emergency arises. Consider using platforms like Thumbtack or TaskRabbit to find reliable local cleaners who offer on-demand services. - Emergency Cleaning Kits
Stock your property with basic cleaning supplies that guests can use in case of minor accidents. Items like disinfectant wipes, paper towels, and a vacuum can help maintain cleanliness between professional cleanings and can be used by cleaning services if they arrive in a pinch. - Set Clear Expectations with Cleaners
When hiring cleaning services, communicate your need for flexibility regarding emergency cleanings. Discuss potential availability on short notice and outline any extra fees associated with last-minute requests. This transparency can help build trust and ensure prompt service. - Automate Notifications
Use property management software to set up alerts for cleaning needs. For example, if a guest checks out late or an unforeseen situation arises, the system can notify your cleaning team immediately, facilitating quick response times. Tools like TurnoverBnB can help manage such requests efficiently. - Have a Backup Plan
In addition to a reliable cleaning team, have a backup plan for situations when your primary cleaner is unavailable. This might include having a friend or neighbor who can help out or knowing local cleaning services that offer on-demand options.
Conclusion
In conclusion, finding and managing Airbnb cleaners requires careful planning, research, and clear communication. By identifying your specific cleaning needs, researching reliable services, and using platforms to find vetted professionals, you can ensure your property remains in top shape for every guest. Additionally, automating tasks, setting clear expectations, and handling emergencies with a solid plan in place will help maintain smooth operations. By investing time in choosing the right cleaning service, you can significantly improve guest satisfaction and ensure the success of your Airbnb business.
FAQs
What should I do if a guest leaves a mess?
If a guest leaves a mess, first assess the situation. If it’s minor, consider providing cleaning supplies for the guest to handle it. For larger issues, contact your cleaning service immediately and request emergency assistance.
How can I automate cleaning requests?
Use property management software that allows you to set up automated notifications for cleaning needs. These systems can alert your cleaning team when a guest checks out, ensuring a quick response.
What if my primary cleaning service is unavailable?
It’s essential to have a backup plan. Keep a list of alternative cleaning services or individuals you can contact on short notice to ensure your property remains clean and ready for the next guest.
How do I negotiate emergency cleaning fees?
When discussing emergency cleaning arrangements, be upfront about your needs. Negotiate terms with your cleaning service to clarify what constitutes an emergency and any associated fees for last-minute requests.
Can I handle emergency cleaning myself?
Yes, you can handle emergency cleaning yourself if you’re nearby. Having basic cleaning supplies and a plan in place can help you address minor issues quickly.
How often should I communicate with my cleaning service?
Regular communication is key. Keep in touch with your cleaning service to ensure they are aware of your needs, including any upcoming bookings or potential issues.
What types of emergencies might require cleaning services?
Common emergencies include spills, broken items, unexpected guest arrivals, or even weather-related issues that cause damage to the property.
Should I inform guests about emergency cleaning procedures?
Yes, it’s a good idea to inform guests about the procedures for handling emergencies, including how they can report issues and what to expect from cleaning services.
How can I ensure quality in last-minute cleanings?
To ensure quality in last-minute cleanings, work with reputable cleaning services that understand your property’s requirements and maintain clear communication about your expectations.
Also Read: How to Furnish an Airbnb?
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