24/7 Operations Management
Overview
We provide comprehensive property management operations of your Airbnb 24/7, handling all day-to-day activities such as guest communication, cleaning and maintenance management, claims and disputes, and review management. Our services ensure seamless operation and guest satisfaction around the clock.
Features of Our 24/7 Airbnb Property Management Operations Service
Inquiries and Pre-approvals
At DOSbnb, we respond within 1-2 minutes to booking inquiries and discount requests, ensuring a seamless booking process. Our personalized responses cater to guests' specific needs and preferences, enhancing conversion rates and satisfaction.
Check-in and Check-out
We ensure a seamless 5-star experience by swiftly coordinating with guests during both check-in and check-out. Our team also liaises with cleaning teams to accommodate early check-ins or late check-out requests, enhancing guest satisfaction.
Automated Messages
We smartly set up automated messages to provide timely information to guests without overwhelming them. Our standard set includes 7-9 messages throughout their stay and after they depart, ensuring guest comfort and convenience.
Discounts & Monthly Stays
We proactively prepare our team to handle discount and special requests. Depending on the duration and timing of stays, we offer tailored discounts to convert inquiries into confirmed reservations effectively.
Turnover Scheduling & Checklists
We optimize processes and collaborate closely with cleaning teams to ensure they are well-informed about upcoming turnovers and any adjustments. Additionally, we address guest complaints promptly to ensure guest satisfaction.
Cleaning & Maintenance
Our teams work closely with cleaning and maintenance vendors to ensure impeccable standards. We continuously train and hire them to optimize the guest experience, ensuring every aspect of your property meets our high standards.
Refunds and Disputes
In the dynamic world of Airbnb, issues sometimes arise, and our teams are adeptly trained to handle refunds, claims, and disputes with efficiency. We collaborate closely with guests, cleaners, and OTAs to ensure positive resolutions and guest satisfaction.
Removing Negative Reviews
Despite our best efforts, a negative review can impact a listing's short and long-term revenue. We implement processes to minimize negative reviews and work to have them removed when necessary, maintaining the reputation of your listing.
24/7 Management
Hospitality is a round-the-clock business demanding prompt attention to guest issues, complaints, and special requests. Our team works tirelessly to ensure your guests' needs are met promptly, aiming for consistent 5-star reviews.
Get a Free Consultation or a Quote
DOSbnb caters to businesses of all sizes. We invite you to either submit a quote request with your business details or schedule a free 30-minute consultation with our CEO, Moonis, to learn about our business processes and discover how DOSbnb can benefit your organization!
DOSbnb has helped numerous entrepreneurs, startups, and businesses expand into full-scale operations. In just 1.5 years, we’ve quickly gained traction and now manage over one hundred properties across the US and Europe. Connect with us today to leverage the power of DOSbnb and grow your business!
Technology
At DOSbnb, we are technology enthusiasts! We love working with systems that provide value and increase ROI.
PMS and Multi Calendar Sync
We use state of the art PMS and customize it to best of our needs. It syncs across all booking channels to offer a seamless experience.
Smart locks
We work with industry standard Yale and Schlage locks and connect them with PMS to provide automated experience
Noise Monitoring
To respect the neighborhood, we use noise monitoring systems to avoid parties or unwanted disturbance without disrespecting guests' privacy.
Dynamic Pricing bundled with manual review
We use a revenue driven approach to maximize revenue and occupancy of the property during peak and slow seasons. We also use some strategies to make sure you rank at the top of the search results on the booking channels.
Guest Books
We specialize in delivering exceptional guest experiences and use tools to offer guest books that not only help with returning guests but also provide additional amenities that we upsell during their stay to increase your revenue.
Cleaning Management Software
Property Turnover is one of the most important aspects of short term rentals and we use industry best practices and software to make sure cleaning is done right and property is ready before next check-in.
Service Fee that makes sense!
We only charge a fixed monthly price for our services. This ensures we take care of your Airbnb Property Management Operations 24/7. We manage online listings, ensure all descriptions are up to date, check-in process and communication with guests remains seamless and we maximize your rental revenue with nearly 100% occupancy of your property.
We don’t charge a percentage of your rental income thus reducing the over head cost.
Full Suite Solution or A la carte Model
Our main goal is to provide a hassle free management service tailored to your needs. Our full suite solution manages all aspects of the short term rental businesses.
We however, also offer ala carte model and you can choose specific services based on your specific needs.
Please contact us today for pricing on 24/7 Airbnb Property Management Operations and other services!
How much can your property make?
Get started with a free revenue projection.
Consult with us Today!
24/7 Airbnb Property Management Operations
Competitive Benefits
Our fee includes following:
- Experienced Team and POCs
- Assistance with System Configuration
- Providing a Hassle Free Solution
- No Micromanagement needed
- Monthly Contract
- No Startup Cost to Onboard your Property
- Maximum exposure with multiple platforms
- 24/7 Support and Security Monitoring
- Certified Cleaning and Maintenance Vendors
- Insurance and Damage Protection
- Regular Property Inspections
- Integration of Latest Tech Solutions
- Exceptional Experience
- App and Call based Support
- 24/7/365 Support
- Helping them when they need it
- Clean Stay with Safety for guests
- Less than 5 Minutes Response time
Frequently Asked Questions
We manage all aspects of day-to-day operations, including but not limited to other administrative tasks or needs as they arise.
- Integrating Hostaway with existing listings
- Answering inquiries, check-in assistance, complaints, or any other requests
- Setting up automated messages to ensure a great guest experience and smooth check-in, Stay & check-out
- Answering messages via OTAs (using PMS), Phone Calls, and Text Messages
- Managing discounts for special requests
- Coordinating with Cleaning Crew for check-out cleans and last-minute bookings
- Accommodating early check-in or late check-out requests with the cleaning team
- Handling maintenance issues highlighted by the cleaning team or guests
- Coordinating with handymen and other vendors
- Ordering new supplies through your Amazon account as needed.
- Ensuring 5-star guest experience resulting in 5-star reviews
- Offering extra value, discounts, or refunds when a guest has a poor experience to avoid poor reviews
- Handling claims and damages with guests and OTAs
- Removing negative reviews
We offer a free property analysis to estimate potential earnings and assess whether a property is a good investment for short-term rentals. Submit our “How much can your property make?” form above to receive a free estimate.
You will have full access to the Property Management System (PMS) and all other systems where you can view reservations, messages, and financial reports.
If you already have a configured PMS, we can seamlessly integrate and utilize it as well.
We operate on a per-listing or per-property model, saving you a significant percentage of your rental income while supporting your growth. Call us at 888-449-8450 for an estimate.
Our properties usually make 2x-3x of the revenue that you will get on the Long Term Rental Lease.
We offer a month-to-month contract with standard clauses. We do not require a longer binding agreement because we believe our services deliver substantial value.
Each city has their own regulations for STR and we can help you obtain those permits.
Yes, we help with bookkeeping and tax submissions
We are flexible according to your preferences however, we have found that allowing pets with some pre-screening and right measures in place help improve business revenue.
It usually takes about 1-2 weeks to setup everything for your property and get it ready for the Short Term Rental Space. Our onboarding team will work closely with you to get everything ready.
Yes, we can use your existing listings or assist in creating new ones. We will utilize your host account and be added as co-hosts to manage the property effectively.
We will provide you calendar access to enable owner stays and direct bookings. However, we have a 24/7 Support for our clients available and can help you with reserving your home for yourself or the family over the phone or text message.
Each client at DOSbnb is assigned a dedicated client success manager to ensure project success. Our Client Success team is available 24/7 for communication and responds promptly. In addition, we arrange regular meetings—weekly, bi-weekly, or monthly—with Project Managers to ensure your satisfaction.
We offer a hassle-free service, meaning you don’t have to be involved most of the time. However, we value your input in certain cases, such as refunds or discounts, as well as in instances of unusual issues or concerns that could impact your business operations.
This is a really important question to ask because the amenities you provide really define if you want to earn average rental money or want to attract guests who are looking for an exquisite place. We provide a list of standard amenities and our experienced team can help with what you exactly need.
If you have an existing preferred vendor, we can work with them or we have our contractors that we can use.
We can collaborate with your existing cleaning teams or vendors. If you’re not satisfied, we can assist in onboarding a new team. We coordinate closely with them to ensure the property is clean and ready for new guests. Similarly, for maintenance, we promptly address and resolve issues. We establish a threshold amount for repairs, and for any amount exceeding this threshold, we seek your approval before proceeding with the repair.
Airbnb offers up to $1 million USD protection for your property in case of damages. Additionally, we can recommend specific short-term rental insurances that our clients use, which help protect against chargebacks and damages.
If you have a professional photographer, you can provide us the pictures or you can hire our services to get your property ready for the Short Term Rental marketplace. We highly discourage photos taken from a cell phone.
It depends on the condition of your property, usually 10-15 thousand dollars is a good investment to get your property ready.
If you are not satisfied with the service or have decided to move in a different direction, you can provide us with a one-month notice. This notice period allows us to manage future reservations and allocate our resources accordingly.